Is your Fire TV Stick malfunctioning, or does it not work like before? Then, you can claim your Firestick warranty rather than buying a new device. The Fire TV Stick offers a limited one-year warranty period, depending on the model. In addition, there is a 90-day warranty period for the Firestick remote as well. On a successful warranty claim, you can return the device to Amazon for any repair or replacement.
This article provides all the necessary information you need to know on how to claim a warranty for your Firestick or Fire TV device. Additionally, this post gives you insights on extended warranty plans for your Fire TV Stick.
Warranty Period for Firestick & Fire TV Devices
Check the table below for the warranty period for each Fire TV Stick model. The warranty period for the Firestick remote applies only when you purchase it separately.
| Product | Applicable Warranty Period |
|---|---|
| Fire TVs Fire TV Stick Fire TV Cube Fire TV Stick Lite Fire TV Stick (3rd Gen) Fire TV Stick 4K Fire TV Stick 4K Max | One-year limited warranty |
| Alexa Voice Remote Alexa Voice Remote Lite Alexa Voice Remote Pro | 90-day limited warranty |
What’s included in the Fire TV Stick Warranty?
According to Amazon, the following are covered when you claim a warranty.
- Repair Fire TV Stick using either new or refurbished parts.
- Replace the Firestick with a new or refurbished one that is equivalent to the device to be replaced.
- Full Refund or Partial refund for the Firestick device you have purchased.
Things to Know Before Claiming Amazon Firestick Warranty
It is important to know that not all the defects and damages are converted into a Firestick warranty. You need to know certain terms and conditions before you claim a warranty.
| What is covered in the Warranty | What is not covered in the Warranty |
|---|---|
| Manufacturing defects are caused by faulty workmanship or materials | If there is any accidental damage or if the device is lost or stolen by the user |
| Damages caused due to improper shipment or delivery | When attempting to repair the device using any third-party services or individual |
How to Claim Firestick Warranty
Before proceeding further, you need to know the purchase date of your device and the length of the warranty. You can find this information on the Amazon website in the order list. Also, the original product box or purchase invoice has this information. After finding it, refer to the steps below to claim the Fire TV Stick warranty.
1. From your PC or smartphone, go to the Amazon official website.
2. Enter the login credentials and sign in to your account.
3. Navigate to the Online Returns Center and click the Return Items option.
4. Choose your Amazon Firestick from the list and check the Defective box.
5. You will be asked to type a detailed description of the issue you faced.
6. Then, Amazon will send you a return label. You need to print it and use it when you return the device.
Finally, a customer support representative will contact you with additional information.
How to Apply for Firestick Extended Warranty
You can also opt for an extended warranty by purchasing a protection plan offered by SquareTrade. The extended warranty plan can be bundled at the time of purchase or purchased separately within 90 days of buying a Firestick device.
Fire TV Stick users can extend their warranty plan for up to 3 years, depending on the model of their device. Here is how to do so.
1. Visit the Amazon website and log in to the account.
2. Navigate to the Manage Devices section and choose your Firestick.
3. Click the Extend Warranty option on the product info page.
4. Follow the on-screen procedures to finish the purchase. You will receive the protection plan via email within 24 hours.
SquareTrade protection plans offer up to 3 claims during the warranty period, covering device failures like power surges, overheating issues, and many more not covered in the Amazon warranty. You can receive the replacement device within 2 to 3 days after a valid claim. Also, you can cancel the plan anytime with a full refund within 90 days of purchasing the protection plan.
Frequently Asked Questions
1. What is the warranty period for Fire TV Stick?
Firestick users can get a limited warranty period of 1 year, depending on the model of their device.
2. How long is the warranty on the Fire TV Stick remote?
If the Firestick remote is not working, you can claim a warranty for 90 days for specific models when purchased separately.
3. Can I claim my Firestick warranty by contacting the Amazon support team via Phone?
No, you cannot claim the Firestick warranty by contacting the Amazon support team via Phone.
